Refund and Returns Policy

Overview

At Zephra, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased from our website, https://www.zephra.store. Please read this document carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (629) 768-8637. You will receive instructions on how to proceed, including the return shipping address: 5170 Southwest 16th Terrace, Nashville, Tennessee 37278, United States.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be granted in certain situations, including:

• Items returned with signs of use or damage
• Missing parts or accessories
• Items not in their original condition

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (629) 768-8637.

Customer Responsibilities

You are responsible for ensuring that returned items are properly packaged to prevent damage during transit. We are not liable for any loss or damage that occurs during return shipping. Please retain your shipping receipt until your refund is processed.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. Zephra reserves the right to modify this policy at any time without prior notice. Continued use of https://www.zephra.store constitutes acceptance of any changes to this policy.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (629) 768-8637
• Address: 5170 Southwest 16th Terrace, Nashville, Tennessee 37278, United States